Field Technician

Cable One Incorporated-posted 6 months ago
Full-time • Entry Level
Columbus, MS
Specialty Trade Contractors
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At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As a Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

  • Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
  • Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
  • Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
  • Suggest upgrades of existing services and educate customers on the use of their new/existing equipment.
  • Take on other duties needed to help drive the company's Purpose, fulfill Brand Principles, and abide by the Organization's Value.
  • A good driving record and a valid driver's license in the state you are applying.
  • Aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and solve problems.
  • Flexibility to work overtime and on-call as needed.
  • Problem-solving skills to listen to customers and present solutions positively.
  • Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
  • At least 3 months of customer service or related experience and/or training, or an equivalent combination of education and experience.
  • High school diploma or GED.
  • Regular and predictable attendance.
  • Medical, dental, and vision plans - start when you start!
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment
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