Field Technician

Spectrum • Wake Forest, NC

445d

About The Position

The Field Technician position at Spectrum is an entry-level role focused on delivering essential technology services to customers. Technicians will be responsible for installing, repairing, and educating customers about their Spectrum services and equipment. This role emphasizes customer service, technical skills, and the ability to work independently in various outdoor conditions.

Requirements

• High School diploma, GED, or equivalent work experience.
• Problem-solving skills with a technical aptitude.
• Ability to use computer and software applications.
• Experience with hand tools and measuring distances accurately.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Critical thinking and reliability.

Nice To Haves

• Experience in a customer service role.
• Familiarity with technical equipment and troubleshooting.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades.
• Complete reconnects as trained.
• Provide world-class customer service during all interactions.

Benefits

• 160+ hours of training and hands-on experience.
• Paid training and opportunities for advancement.
• Competitive starting pay.
• Comprehensive pay and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 10,001+ employees