Field Technician

Pomeroy • Mesa, AZ

82d

About The Position

We are seeking experienced IT Onsite Support Technicians to provide comprehensive technical support services at our client’s location. This is a 1-year, full-time contract opportunity working Monday through Friday. The technicians will be responsible for day-to-day IT support activities including hardware/software troubleshooting, user support, system configuration, and more. Mac OS support experience is critical for this role.

Requirements

• Proven experience in IT support roles, preferably in an onsite capacity
• Strong Mac OS and Apple software support experience (required)
• Solid understanding of Windows OS, user profile management, and application configuration
• Experience with hardware diagnostics and peripheral device support
• Ability to troubleshoot network and wireless issues
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Experience with IT service request and incident tracking systems

Responsibilities

• Provide in-person technical support for PC and Mac users
• Diagnose and resolve hardware and software issues, including operating system (OS) configurations and updates
• Perform password resets, OS performance tuning, and general troubleshooting
• Inspect and troubleshoot hardware components such as hard drives, LCDs, USB ports, and other peripherals
• Provide support for Mac OS and Apple applications (required)
• Address network connectivity issues, including wireless connectivity and wireless certificate installation for workstations and tablets
• Configure and restore Windows user profiles; install and configure profile-specific applications
• Support the distribution and configuration of approved peripherals (webcams, keyboards, mice, power adapters, etc.)
• Distribute accessories/peripherals to users through the designated process
• Support incident remediation after application pushes/packaging (non-CSC owned/supported apps)
• Handle service requests including asset management at centralized device pickup/drop-off points
• Coordinate deployment of loaner PCs, including build and configuration if selected by customer
• Manage return, repair, and redeployment of loaner assets into the customer’s pool
• Provide up to 1 hour per week of project coordination support for labor monitoring
• Assist with key IT functions and service delivery as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees