Field Technician
About The Position
Do you enjoy solving technical problems and helping people feel confident with the tools they use? Are you energized by the idea of working hands-on with cutting-edge telecom systems? IdeaTek is looking for a Field Technician to support the installation and management of VoIP systems and fiber equipment. In this hybrid role, you’ll work directly with customers, support technical operations, and play a key role in expanding and maintaining high-quality phone and internet services. If you’re curious, tech-savvy, and thrive on delivering great support experiences—we want to hear from you. This role will be working from our Buhler, KS office. This position will have the opportunity to work in the field and also in an office setting. A Day in the Life You’ll start your day with a mix of planning and prep—whether that’s reviewing a scheduled install, updating documentation, or stocking hardware. You might head into the field to install a new device or configure a VoIP phone system. In between, you’ll support customers over the phone, assist with internal tickets, and document systems to ensure repeatable, high-quality service. No two days are exactly the same, and you’ll get to problem-solve at every turn.
Requirements
- High school diploma or equivalent
- 2+ years of relevant experience (technical, telecom, or field work)
- Valid driver’s license with no restrictions
- Ability to lift up to 50 lbs and work outdoors in various weather conditions
- Comfortable using Google Workspace, Microsoft Office, or similar collaboration tools
Nice To Haves
- 1+ years of experience in IT, telecom, or VoIP support roles
- Experience with digital phone systems (VoIP) and analog phone/fax systems
- Comfort reading technical documents, contracts, or equipment specs
- Familiarity with field-based tech installations or customer-facing support work
Responsibilities
- Install and configure VoIP phone systems for new and existing customers
- Manage Optical Network Terminal (ONT) equipment and phone hardware
- Provide technical support and troubleshooting for end users
- Conduct in-person and phone-based discovery to assess customer needs
- Document configurations and processes for future support use
- Plan installations by reviewing contracts, site plans, and system requirements
- Ensure necessary tools and supplies are prepped for all installations
- Contribute to process improvement initiatives and special projects
- Support the team with occasional office-based tasks and call handling
Benefits
- Competitive pay + performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
