Field Technician - Louisville, KY

Window NationLouisville, KY
$34 - $34

About The Position

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Requirements

  • High School Diploma, GED, or equivalent
  • 2+ years professional experience measuring replacement windows
  • 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
  • Valid Driver’s License

Nice To Haves

  • Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
  • Capability to navigate various applications on an iPad
  • Customer-centric mindset
  • Superior time and project management skills
  • Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Responsibilities

  • Visit residential customer sites to measure each window, door, sliding glass door opening as needed
  • Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
  • Support pricing process by providing accurate measurements and assessments for labor/materials
  • Review installation project/process with customers
  • Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
  • Execute change order specifications
  • Maintain service parts inventory and equipment
  • Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
  • Fulfill service appointment specifications
  • Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
  • Maintain proficiency to do all tasks of the position.
  • Maintain a substantive knowledge of product, install techniques, and construction basics
  • Maintaining a driving record that meets company’s insurance standards
  • Ability to use an extension ladder in a safe manner to measure windows and perform services
  • Must be able to pass EPA certification and follow EPA Regulations
  • Knowledge of local permit/license/historical/HOA requirements
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