Field Technician - NOVOS FiBER

Prime Communications Wireless Services•Dallas, TX

3d•$23 - $27

About The Position

As an I&R Fiber Technician with NOVOS FiBER, you will play a crucial role in managing and executing residential fiber optic installations and trouble calls. The primary responsibilities will include installation, testing, and troubleshooting of fiber optic systems to ensure optimal connectivity for residential customers.

Requirements

Valid Driver's license
Clean Driving history DMV record check required
Background Check Required
High School Diploma or Equivalent
Minimum of 2 years' experience in Telecommunications or FTTH cabling, splicing, and network installation.
Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.
Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.
Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).
Ability to work independently under minimal supervision.
Strong organizational skills, excellent communicator, and customer focused.
Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas.
Maintain strict confidentiality guidelines in accordance with company policy.
Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.

Responsibilities

Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.
Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.
Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers' homes and Outside plant.
Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.
Provide field support for OSP network, maintenance, and troubleshooting.
Supports with customer escalations including Advanced installations, troubleshooting and damage claims.
Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues
Shared after hours and weekend on-call shifts required
Other duties as assigned.