Field Technician, Atlanta, GA, USA

Indigo TG•Atlanta, GA

38d

About The Position

As a Field Technician, you'll be at the heart of delivering cutting-edge telecoms infrastructure and services that power global connectivity. This is more than just a job, it's a chance to work with skilled teams, solve real-world challenges, and contribute to high-performance solutions for top-tier clients. Whether you're pulling fibre, commissioning new installations, or responding to critical maintenance calls, your work will directly shape the quality and reliability of telecom networks. If you're driven by precision, thrive in dynamic environments, and want to grow your career in a company that values excellence and innovation. This is your opportunity to shine. Principal Accountabilities / Objectives: The Field Technician is responsible for effective duties as set out below. The Field Technician will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, Fusion Splicing, New Installations, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards. The post holder will be required to take on any additional duties which may be considered within the remit of the role. At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Requirements

BICSI Installer 2 Optical Fibre or Technician or equivalent.
Experience installing & terminating various type of cable management systems including Commscope, AFL Global, Panduit, Corning, or equivalent.
Demonstrable “hands on” experience test equipment including Fluke, Viavi, EXFO, or equivalent.
Entry level Telecoms Commissioner who is skilled and competent in providing basic standalone product commissioning to a level of "green light and connectivity".
Qualified or experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements in line with Telcordia Standards.
Experienced in the installation and commissioning of Ciena, Nokia, Juniper, Cisco, Infinera and Huawei equipment, plus an in-depth knowledge of networking, optical transmission systems and IP.
Report writing excellent standard of written and spoken English.
Proven customer interface skills base on experience in similar environments.
Able to work under pressure and positively influence others.
PC literate, especially Microsoft Office 365 suite.
Ability to manage own workload and meet all SLAs as required.
Flexible approach to the role, with the ability to adapt and react to business needs.
Full US Driving License

Responsibilities

Fibre and cable pulling, dressing, labelling and securing of same.
Fibre Cable termination using Fusion Splicer including Ribbon Splicing.
Installation of metalwork, basket work and basic rack and stack services.
Develop fault diagnosis skills using OTDR testing procedures.
Develop fault diagnosis skills using Ethernet/OSA testing procedures.
Copper Cable termination including Cat "x" and E1 terminations.
Ensure continuity, test and measurement of cable and fibre runs.
Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification).
Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
Carry out installation and commissioning duties in both a project and maintenance environment.
Provide OOH on-call cover as required by agreed on-call rota.
Complete and submit all paperwork and documentation within SLA.
Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times.
Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators.
Demonstrate flexibility to meet business requirements.
Complete other ad hoc duties as required.