Field Technician

TEKsystems • Fort Collins, CO

1d • $15 - $20 • Onsite

About The Position

We are seeking a Field Technician II to provide exceptional IT support. In this role, you will deliver outstanding customer service via phone and email, assisting users in Windows 10/11 environments. Responsibilities include taking incoming requests, logging calls in the ticketing system, and resolving technical issues promptly to meet SLAs in a high-volume setting. You will support remote customers using Citrix and troubleshoot remote access issues, perform basic network administration tasks such as creating new users and resetting passwords in Active Directory, and provide hands-on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS). Additional duties include configuring and supporting Mac desktops and laptops, as well as resolving printer and peripheral issues. What You’ll Need to Succeed: Candidates should have IT experience troubleshooting hardware, software, and connectivity issues, with strong desktop support skills for both local and remote customers. Expertise in Windows 10/11 and MS Office 365 (Outlook) is required, along with familiarity in SLA-driven environments. Experience configuring Mac systems, troubleshooting networking and wireless connectivity, and working with remote desktop and VPN technologies (such as Zscaler) is essential. Knowledge of ticketing systems and the ability to troubleshoot printers and mobile devices is also required. CompTIA A+ certification is mandatory.

Requirements

• IT experience troubleshooting hardware, software, and connectivity issues
• Strong desktop support skills for both local and remote customers
• Expertise in Windows 10/11 and MS Office 365 (Outlook)
• Familiarity in SLA-driven environments
• Experience configuring Mac systems
• Troubleshooting networking and wireless connectivity
• Working with remote desktop and VPN technologies (such as Zscaler)
• Knowledge of ticketing systems
• Ability to troubleshoot printers and mobile devices
• CompTIA A+ certification
• 4+ years of IT support experience
• High School Diploma or GED
• Ability to work onsite full-time
• Strong communication and customer service skills

Responsibilities

• Taking incoming requests
• Logging calls in the ticketing system
• Resolving technical issues promptly to meet SLAs in a high-volume setting
• Supporting remote customers using Citrix
• Troubleshooting remote access issues
• Performing basic network administration tasks such as creating new users and resetting passwords in Active Directory
• Providing hands-on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS)
• Configuring and supporting Mac desktops and laptops
• Resolving printer and peripheral issues

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees