Field Technician

L3HHCM20•Little Rock, AR

48d•$24 - $44•Remote

About The Position

L3Harris Technologies is looking for a Field Technician for the Company’s Field Services organization supporting the Federal Aviation Administration (FAA). This role will be responsible for support mainly in the Northwest Arkansas area also including possible travel into Eastern Oklahoma and Southern Missouri areas. Essential Functions: This is a support level position requiring a thorough knowledge of the installation, maintenance, and repair of telecommunications related systems and/or equipment, gained through formal education or from considerable and varied experience in working with the installation, service activation, maintenance, and repair of telecommunication systems and devices. Responsible for the installation, repair, configuration, test and preventative maintenance of network equipment, telecommunications equipment and/or computers. Proficient in Microsoft or UNIX operating systems, and the components of the MS Office Suite. Maintains records on repairs, downtime, changes and updates. Capable of lifting 70 pounds. Ability to obtain and maintain a Public Trust clearance.

Requirements

thorough knowledge of the installation, maintenance, and repair of telecommunications related systems and/or equipment, gained through formal education or from considerable and varied experience in working with the installation, service activation, maintenance, and repair of telecommunication systems and devices.
installation, repair, configuration, test and preventative maintenance of network equipment, telecommunications equipment and/or computers.
Proficient in Microsoft or UNIX operating systems, and the components of the MS Office Suite.
Maintains records on repairs, downtime, changes and updates.
Capable of lifting 70 pounds.
Ability to obtain and maintain a Public Trust clearance.
Good working knowledge of cable connectors and replacement, such as RJ-11, RJ-45, DB-25, V.35, RS-449
Have excellent working knowledge of fiber, working knowledge of Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
Good working knowledge of power testing, AD and DC including 3 Phase AC. Familiar with configuration and operation of the 24VDC & 48 VDC power supplies.
Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.
Working knowledge and usage of various network test equipment: JDSU HST, Ameritech AM5XT, Sage 935, Digital Oscilloscope, Halcyon 704A, Para-scope or other T1/DS3 Test sets.
Perform basic software troubleshooting and diagnostics
Serve as the point of contact for unresolved problems from the Help Desk or NOC.
Install hardware and software including operating system and office applications
Responsible for providing computer hardware, software and network technical support to end-users
Assists with setup and configuration of system hardware and software.
Microsoft Office suite.
Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
Possess and maintain a valid Driver’s License, and a satisfactory driving record, as conditions of initial (and continued) employment.

Nice To Haves

Network+, CCNA, CCNP, CCNA Wireless, A+
Ability to work from home, in an “on-call” status.
Willing to travel (up to 100% of the time) to remote sites within a 4-hour drive circle of base location. Technicians may be asked to travel outside of their assigned region, as needed.
Posses and maintain a valid Driver’s License, and satisfactory driving record, as conditions of initial (and continued employment).
Capable of utilizing ladders, and step stools, to reach heights of approx. 10 feet
Willingness and/or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.
Excellent customer service skills.
Ability to work in high stress and visibility environment.

Responsibilities

installation, maintenance, and repair of telecommunications related systems and/or equipment
installation, repair, configuration, test and preventative maintenance of network equipment, telecommunications equipment and/or computers
maintains records on repairs, downtime, changes and updates
Perform basic software troubleshooting and diagnostics
Serve as the point of contact for unresolved problems from the Help Desk or NOC
Install hardware and software including operating system and office applications
providing computer hardware, software and network technical support to end-users
Assists with setup and configuration of system hardware and software