Field Technician - Telecommunications

HUNTER COMMUNICATIONS•Eugene, OR

18h•$21 - $35

About The Position

As a Hunter Communications Field Technician, you’ll be installing our internet and other services into customer’s homes and businesses along with the occasional service call and repair. Because this position has you working daily with our customers, you’ll need to excel at communicating effectively with our customers and working with urgency to complete jobs in a timely manner. Most of the work is outdoors and takes place year-round so the right candidate will be comfortable working in all weather conditions, while climbing/working from ladders, telephone poles, and bucket trucks. You must have experience with hand tools. The Field Technician performs all responsibilities related to installing wireless, fiber, coax, voice, apps, and streaming services. They perform maintenance on our network and repair services for customers when experiencing issues. Work is performed at single family homes, apartment complexes, and businesses ranging from small offices or restaurants to hospitals. A professional presence is required at all times, including when not directly in the presence of a customer. As our Google Review scores reflect, Hunter Communications is well known for our outstanding customer experience delivered by our Field Technicians. We believe in making it easy for customers to do business with us, leading the pack, and standing out through our exceptional installation experience. This is a full-time position, with a working schedule of 10-hour days, and 4 days a week Wed-Sat. This position also requires frequent and extended travel to our other markets across Oregon and Northern California for several weeks at a time. There is a rotating on-call schedule and may require weekend work as well as overtime.

Requirements

A shared belief in exceptional customer service and going the extra mile for our team and our customers
Eager to learn and grow
Strong problem-solving mindset
Passionate about creating and maintaining positive collaborative relationships
Comfort and proficiency with technology and apps
Genuinely interested in helping others
Committed to building trusting relationships
Comfort working independently and as part of a team
A strong desire to be a part of change and make an impact on our business and in our community
Telecommunications experience preferred but not required
Must pass a pre-employment drug screen
Must have ability to be on call as needed, including nights and holidays
Must have and maintain a clean driving record including no tickets for speed in excess of 20 mph or DUII in last 5 years of driving history
Must occasionally lift and/or move up to 100 lbs., lift and carry extension ladders up to 32’
Ability to operate both electric and standard hand tools.
Frequent standing, walking, bending, crouching, crawling, climbing, and twisting for prolonged periods
Use of hands and fingers, handle, and operate objects, tools, or controls and reach with hands and arms
Specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc.
Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees and customers.

Responsibilities

Perform new wireless, fiber, coax, voice, app, and streaming installations, reconnects, upgrades and disconnects for internet and phone services.
Install all services up to Hunter Communications standards and specifications. Installations could include relocating cable outlets, adding routers and modems, interior and exterior wiring paths.
Working off a 32-foot ladder, bucket truck, and/or telephone pole at heights up to 35 feet
Maintenance and repair of the network and customer services
Training completion and strict adherence to all safety standards and policies
Provide first-class customer service including detailed customer education on all products.
Assist in training new Field Technicians (adjusted workload will be provided accordingly).
Climbing communications towers of us to 500 feet to support and maintain our wireless network. Safety training and certification will be provided.
Frequent out-of-town travel for several weeks at a time and on-call rotation will be required.