Field Technician

Sourcepass•Melville, NY

18h•Hybrid

About The Position

The Hybrid Field Technician is an in-house IT professional responsible for providing superior customer support to client needs and requests. This role requires strong troubleshooting skills for a variety of IT-related issues and the ability to identify when additional team support is needed. Candidates should have experience in a client server environment with a basic understanding of networking. The position involves first call response and resolution to clients, adhering to customer SLAs, and supporting various desktops, systems, applications, networks, and mobile devices. The standard schedule is Monday-Friday, 8 AM - 5 PM EST, with a salary range of $68,000-$78,000. The role requires client site visits in Hicksville and Melville, Central Long Island, with occasional travel to NYC and eastern Long Island, necessitating flexibility for dispatch. A valid ID and reliable transportation are required.

Requirements

Advanced knowledge of: Windows Desktop Operating Systems thru Windows 10
Advanced knowledge of: Windows Server Operating Systems thru 2016
Advanced knowledge of: Configuration and Administration of Active Directory and Group Policy Objects
Advanced knowledge of: Administration of Exchange Servers thru 2019
Advanced knowledge of: Office 365 Administration
Advanced knowledge of: Networking including TCP/IP, Switching and Wireless
Basic Knowledge of: Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS)
Basic Knowledge of: Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking VLAN’s, Routing and Wireless
Basic Knowledge of: SAN’s and Shared Storage
2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar
Must be able to work independently and in a team environment
Self-motivated and accountable to own client issues to resolution
Solid time management and organizational skills
Excellent verbal and written communication and professional interaction with diverse clients and colleagues
Valid ID: Candidates must provide a valid, government-issued ID to verify identity
Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites

Nice To Haves

SQL and Citrix experience a plus
Microsoft InTune experience a plus

Responsibilities

Provide Level Il technical support via phone and email to clients
Handle first call resolution while building strong customer relationships
Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements
Update security programs and administer password changes to prevent unauthorized access to privileged data and information
Administer system back-up and restoration processes
Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam
Document client issues and resolutions to maintain internal knowledge base
Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA
Participate in general meetings, company trainings, and orientation updates
On-call rotation required