Field Technician

Viasat, Inc. • Broussard, LA

4d • $23 - $36

About The Position

As a Viasat Field Technician you will install, maintain, repair and support voice and data satellite communication systems on offshore or land-based facilities. You will also prepare, dispatch, coordinate and support all aspects of the global customer field service requirements and provide a high level of customer engagement during system installations, commissioning, testing and maintenance on Viasat’s energy products and services for overseas, onshore and offshore customers.

Requirements

• 2+ years' experience in radio frequency communications systems
• Previous experience installing, commissioning and fault finding with stabilized satellite systems and equipment
• Demonstrated ability to follow all safety requirements implemented by employer, customers, facility owners or vendors involved in the employee's daily task, including but not limited to, PEC/ISN, H2S, Water Egress, Lock Out/Tag Out, First Aid/CPR, Lifting, Fall Protection, Climbing Techniques and etc.
• Working knowledge of test Equipment - able to use a range of suitable test equipment including Spectrum Analyzers, Power Meters, Wattmeters etc.
• Ability to install and fault find on typical radio maritime installations (LOS, VHF, UHF)
• Solid understanding of VSAT systems and related equipment as well as computer and IP Networking skills
• Proven ability to install, commission, and fault find VSAT systems and equipment
• Experience with and interest in commercial-grade satellite communications systems and Cisco networking equipment
• Validated experience in proper usage of a variety of hand tools
• Ability to meet both customer and company demands within a short time frame
• Demonstrated experience with Microsoft Word & Excel
• Proven experience in a customer service environment
• Solid verbal and written communication skills
• Active and valid US Passport AND TWIC Card or ability to obtain when adminsitratively feasible
• Valid state driver license and good driving record
• Candidate must be available for on-call twenty-four (24) hour a day/seven (7) days a week, except for periods designated by the service supervisor
• Must be able to lift 75 lbs. and have the ability to climb structures as required on land and offshore, installing communication and antenna systems
• Associate's degree in Electronics, Engineering, Telecommunications or related technical field or equivalent work experience
• US Citizenship required
• Ability to travel up to 100% both domestic and international when on shift

Nice To Haves

• OIL & GAS FIELD EXPERIENCE STRONGLY PREFERRED!!
• Demonstrated experience in computer networking systems and components
• Previous experience of PBX's, routers, TCP/IP, PA and radio systems
• Associate's degree in electronic/engineering/telecom or data networks
• CCNA and Microsoft Certified Professional (MCP) certification

Responsibilities

• Perform customer support activities involving the service, installation and trouble-shooting/repair of stabilized satellite communications systems, Cisco VoIP telephony systems, Internet services, Intercom Systems, networking applications, and two-way radio systems on land rigs, Land production sites, and offshore locations
• Provide technical support and resource to ensure delivery of service
• Ability to take job ownership throughout completion which includes: Time Sheets, Inventory Documentation, and Field Documentation
• Installation, commissioning, and maintenance of fixed and stabilized satellite systems, including configuration, test and faul findings of satellite modems, C, X, KU and KA Band RF units
• Provide assistance to other Field Technicians during the installation, commissioning and maintenance of fixed and stabilized satellite systems
• Act as liaison with clients and other groups within Viasat to ensure the timely delivery of service
• Align with all safety requirements implemented by employer, customers, facility owners or venders involved in the employee's daily tasks
• Ability to finish required paperwork accurately, legibly and obtain proper approvals from job site location management
• Communicate job progress to customers, Viasat Job Manager and Technical Service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree