Field Technician

Pomeroy • Cary, NC

9h • Onsite

About The Position

This position is for an Onsite Support Technician with expertise in various knowledge areas. These include imaging, IMACD/JML processes, hardware break/fix and warranty coordination, on-site software support and troubleshooting, Hands and Eyes support methodology, and conference room technology and AV systems. The role involves supporting products such as Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, and LAN devices.

Requirements

• Imaging
• IMACD/JML processes
• Hardware break/fix and warranty coordination
• On-site software support and troubleshooting
• Hands and Eyes support methodology
• Conference room technology and AV systems
• Knowledge of supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices

Responsibilities

• Device installation, relocation, and de-installation
• Diagnosing and resolving hardware/software issues
• Supporting AV and conferencing systems
• Documenting service actions and updating asset management tools
• Collaborating with users, internal teams, and vendors
• Adhering to customer policies and change control procedures
• Providing proactive and responsive user support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees