Field Technician

ZOLL Medical•Minneapolis, MN

2d•$24 - $31•Onsite

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.

Requirements

Technical Degree (2 year minimum) or equivalent work experience.
Valid driver’s license required
Credit card in good standing for expenses related to travel required
Excellent verbal & written communication skills.
Ability to meet defined objectives
Ability to work independently and as part of a team
Organizational skills.
Experience with computers and Microsoft Office.
Up to 90% travel required depending
Standing - Constantly
Walking - Constantly
Sitting - Occasionally
Lifting - Constantly
Carrying - Constantly
Pushing - Constantly
Pulling - Constantly
Talking - Occasionally
Hearing - Frequently
Repetitive Motions - Constantly
Eye/Hand/Foot Coordination - Constantly

Nice To Haves

Prior work experience interfacing with external customers, preferred

Responsibilities

Product support on-site and via telephone.
Assist customer with application of equipment.
Escalates customer related issues to CQA Regional Management
Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.
Performs on-site PMs for service agreement devices/accounts.
Potential for deployments or PM's to other customers in region at the direction of the Manager.
Able to maintain customer specific information related to service activity.
Monthly reporting of customer status
Provide software upgrades as requested.
Secure and maintain test equipment, and comply with calibration and rotation schedule
Special Projects as assigned.
Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
Annual ZOLL product training requirement of 40 hours to maintain proficiency