Field Technician - Heavy Equipment Dealership

Cisco Equipment Rentals • Lubbock, TX

3d • Onsite

About The Position

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Requirements

• Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.
• Experience: 2+ years of experience in heavy equipment maintenance and repair. Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
• Technical Knowledge: Strong understanding of hydraulic, electrical, and mechanical systems. Proficiency with diagnostic tools and repair equipment.
• Skills: Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills to interact with customers and team members. Ability to work independently and manage time effectively.
• Licenses and Certifications: Valid driver’s license required; CDL preferred.
• Physical Requirements Ability to work in outdoor environments, including inclement weather.
• Capability to lift and move heavy parts and tools (up to 75 lbs.).
• Willingness to travel within the assigned territory and occasionally work extended hours & overnight
• Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket.

Nice To Haves

• Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Responsibilities

• Equipment Maintenance & Repairs Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• Customer Support Respond promptly to service requests at customer job sites.
• Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• Ensure customer satisfaction by minimizing equipment downtime.
• Documentation Maintain accurate service records, including repair logs, parts used, and labor time.
• Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• Safety and Compliance Adhere to all safety protocols and guidelines when working on equipment and job sites.
• Ensure compliance with company policies, local regulations, and industry standards.
• Collaboration Work closely with the service team to prioritize and schedule fieldwork.
• Provide feedback on equipment usage and potential improvements to rental operations.

Benefits

• Competitive hourly wages with opportunities for overtime.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company-provided tools and equipment for fieldwork.
• Ongoing training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees