Field Technician

Pomeroy • Kalamazoo, MI

68d

About The Position

The position involves providing on-site client facing support, including installation, servicing, and repairing systems. The role requires quality checks of operational status of system equipment before deployment and resolving customer issues related to hardware installation, repair, upgrade, and maintenance. Additionally, the position ensures that issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.

Requirements

• 1+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC’s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs

Responsibilities

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

What This Job Offers

• Number of Employees: 1,001-5,000 employees