About the position
As a Field Technician at Spectrum, you will be delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base. In this entry-level role, we will equip you with the proper training that will allow you to work efficiently in the field. Under supervision, your daily interactions will be customer-facing, as you install and repair services for our customers and educate them on proper use of their Spectrum services and equipment. You will perform basic installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service. The Field Technician will also be trained to complete reconnects. You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.
Responsibilities
- Install and repair services for customers
- Educate customers on proper use of Spectrum services and equipment
- Perform installations, disconnects, downgrades, and upgrades for residential customers
- Provide world-class customer service
- Complete reconnects as trained
Requirements
- High School diploma, GED, or equivalent work experience
- Problem solver with a technical aptitude
- Ability to use computer and software applications
- Ability to accurately measure distances using measuring tape
- Ability to work with hand tools
- Strong communication skills
- Professionalism and time management skills
- Organizational skills and critical thinking
- Ability to read, write, and speak English
- Valid Driver's license with satisfactory driving record
Benefits
- 160+ hours of training
- Paid training and opportunities for advancement
- Generous starting pay
- Comprehensive pay and benefits package
