Field Technician Zimmerman, MN

Midcontinent Communications

391d • $41,600 - $41,600

About The Position

Join Midco as a Field Technician, where you will be the face of the company, providing exceptional service to customers through installations and troubleshooting of voice, video, and data services. This entry-level position offers paid training, career advancement opportunities, and a competitive starting pay of $20 per hour. You will work with cutting-edge technology and have the chance to grow your career with pay increases and quarterly bonuses.

Requirements

• High School Diploma or G.E.D. required.
• Maintain a current and valid driver's license with a good to excellent driving record.

Nice To Haves

• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to multi-task without loss of efficiency or composure.
• Enthusiastic, energetic, self-motivated, and detail-oriented approach towards work.

Responsibilities

• Perform installation work including voice, video, and data installs, and service changes and disconnects in customer homes and places of business.
• Complete Midco First Time Right Broadband I certification within 90 days of hire and apply First Time Right principles consistently.
• Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
• Maintain records, including daily logs and gas sheets.
• Record all required information on work orders, surveys, and referrals.
• Promote cable, internet, and other Company services and educate customers on their proper use.
• Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris after installation.
• Manage difficult customer situations and respond promptly to customer needs.
• Respond to requests for service and assistance in a timely manner.
• Perform on-call duties as required.
• Practice and enforce safety rules and procedures; operate all equipment safely.
• Drive a Company vehicle in accordance with all Midco policies and maintain a safe driving record.
• Communicate effectively and professionally with internal and external customers.
• Adhere to Midco's privacy guidelines to ensure customer privacy.
• Maintain regular attendance as required.

Benefits

• Free and discounted fiber internet & cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.
• Quarterly bonuses and pay increases.
• Paid training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED
• Number of Employees: 10,001+ employees