Field Technician, Transport

Coinstar • Flagstaff, AZ

214d • Remote

About The Position

You will use a company truck/van to perform first and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You'll work in an environment where route, daily tasks, and weather conditions can (and will) change on a regular basis. This position provides coin & cash handling and transportation responsibilities which involves using a specially designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to the vehicle and deliver them to a designated location.

Requirements

• High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
• Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment.
• Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
• 1+ year of field experience preferred.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
• Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times.
• Ability to comfortably shift gears in the face of daily changing tasks, priorities and conditions.

Responsibilities

• Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
• Electromechanical troubleshooting, calibration, repair and maintenance.
• Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.
• Perform repairs including replacing worn parts using small tools and diagnostic utility.
• Perform remote diagnostics and assist Service Representative & Transportation Service Representative with repairs remotely.
• Assess and schedule advanced technical problems into your own planning.
• Manage and prioritize field change orders to ensure completion deadlines are achieved.
• Effectively prioritize route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.
• Monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
• Plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.
• Perform coin handling and transportation services.
• Receive, prioritize and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.
• Manage parts orders and inventory.
• Manage controlled parts by keeping asset logger up-to-date and ensure timely installation.
• Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• Demonstrate good judgment in time management, route planning, efficiency and expense control.
• Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.
• Interface effectively with various teammates throughout the company to resolve customer problems and situations.

Benefits

• Outstanding healthcare plan
• 401k match (immediately vested)
• Generous paid time-off
• Paid parental and adoption leave
• Corporate matched giving
• Casual and flexible work environment with work from home options

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED