Field Technician - Telecommunications

About the position

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. As a Hunter Communications Field Technician, you’ll be installing our internet and other services into customer’s homes and businesses along with the occasional service call and repair. Because this position has you working daily with our customers, you’ll need to excel at communicating effectively with our customers and working with urgency to complete jobs in a timely manner. Most of the work is outdoors and takes place year-round so the right candidate will be comfortable working in all weather conditions, while climbing/working from ladders, telephone poles, and bucket trucks. You must have experience with hand tools. The Field Technician performs all responsibilities related to installing wireless, fiber, coax, voice, apps, and streaming services. They perform maintenance on our network and repair services for customers when experiencing issues. Work is performed at single family homes, apartment complexes, and businesses ranging from small offices or restaurants to hospitals. A professional presence is required at all times, including when not directly in the presence of a customer. As our Google Review scores reflect, Hunter Communications is well known for our outstanding customer experience delivered by our Field Technicians. We believe in making it easy for customers to do business with us, leading the pack, and standing out through our exceptional installation experience. This is a full-time position, with a working schedule of 10-hour days, and rotating 4 days a week. There is also a rotating on-call schedule and may require weekend work as well as overtime.

Responsibilities

• Perform new wireless, fiber, coax, voice, app, and streaming installations, reconnects, upgrades and disconnects for internet and phone services.
• Install all services up to Hunter Communications standards and specifications.
• Installations could include relocating cable outlets, adding routers and modems, interior and exterior wiring paths.
• Working off a 32-foot ladder, bucket truck, and/or telephone pole at heights up to 35 feet.
• Maintenance and repair of the network and customer services.
• Training completion and strict adherence to all safety standards and policies.
• Provide first-class customer service including detailed customer education on all products.
• Assist in training new Field Technicians (adjusted workload will be provided accordingly).
• Occasional out-of-town travel and on-call rotation may be required.

Requirements

• Telecommunications experience preferred but not required.
• Must pass a pre-employment drug screen.
• Must have ability to be on call as needed, including nights and holidays.
• Must have and maintain a clean driving record including no tickets for speed in excess of 20 mph or DUII in driving history.
• Must occasionally lift and/or move up to 100 lbs., lift and carry extension ladders up to 32’.
• Ability to operate both electric and standard hand tools.
• Frequent standing, walking, bending, crouching, crawling, climbing, and twisting for prolonged periods.
• Use of hands and fingers, handle, and operate objects, tools, or controls and reach with hands and arms.
• Specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc.
• Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees and customers.

Nice-to-haves

• A shared belief in exceptional customer service and going the extra mile for our team and our customers.
• Eager to learn and grow.
• Strong problem-solving mindset.
• Passionate about creating and maintaining positive collaborative relationships.
• Comfort and proficiency with technology and apps.
• Genuinely interested in helping others.
• Committed to building trusting relationships.
• Comfort working independently and as part of a team.
• A strong desire to be a part of change and make an impact on our business and in our community.

Benefits

• Medical, dental, vision, disability coverage, life insurance, and an employee assistance program.
• Generous vacation, sick, and holiday time off.
• 401k program with a generous employer match.
• Numerous bonus opportunities.