Field Technician Support II

COMTECH TELECOMMUNICATIONS•York, SC

2d•Remote

About The Position

The South Carolina (NG) 911 team is seeking Field Technician Support II to provide technical support to Public Service Answering Points (PSAP) in South Carolina. The tasks include installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and the associated electronic equipment at Public Service Answering Points (PSAP) in the State. Position entails telecommuting from home office and client sites. Position will report to a Field Services Supervisor at Comtech.

Requirements

3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
Effective communication skills.
Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.
The work is typically performed at customer site locations, which requires proper safety precautions.
Work requires some physical effort in the handling of materials, boxes, or equipment.
Occasional overtime may be required as needed to support on-call or other business needs.
Personal vehicle is required; company pays mileage based on IRS published rates.

Responsibilities

Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed.
Provide on-call coverage (weekday nights and all day on weekends).
Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 911 system.
Coordination with subcontractors.
Participation in construction meetings with general contractors and representatives of the customer.
Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves.
Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others).
Provide timely and accurate project status updates to the management team and the customer
Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work).
Maintain inventory and spare equipment stock.
Participate in special projects as required.