Field Technician - R-104981

Cable One Inc - Sparklight • Odessa, TX

397d • Onsite

About The Position

The Field Technician role at Cable One Inc. involves working in the field to connect customers to services by installing and troubleshooting customer service drops or outlets in residential and business properties. This position emphasizes customer interaction, problem-solving, and the use of electronic diagnostic tools, all while ensuring a high level of service and support. The role offers extensive training and mentorship, along with a competitive benefits package.

Requirements

• Valid driver's license and a good driving record.
• Flexibility to work overtime and be on-call as needed.
• At least 3 months of customer service or related experience.
• High school diploma or GED.
• Ability to lift up to 80 lbs and work in confined spaces and various weather conditions.

Nice To Haves

• Experience in a technical or field service role.
• Familiarity with cable installation and troubleshooting.

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair service issues.
• Ensure proper upstream and downstream signal levels at customer premises.
• Suggest upgrades to existing services and educate customers on their equipment.
• Take on additional duties to support the company's purpose and values.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Life insurance for self, spouse, and children.
• Paid time off including vacation, holidays, and personal/sick days.
• 401(k) with 100% company match up to 5% of eligible compensation.
• Tuition reimbursement up to $5,250 in the first year.
• Free cable and internet services for associates in serviceable areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED