Field Technician / MDM Management
About The Position
At Vision IT , we put people first-our employees, their families, and our customers. We are seeking a technically proficient, customer-focused Field Technician – MDM Manager to support mission-critical systems in a classified environment. This role is responsible for managing and securing mobile and endpoint devices using Microsoft Intune, Windows Autopilot, and modern endpoint management solutions , while serving as a trusted liaison between field services, leadership, and government stakeholders. This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.
Requirements
- Active TS/SCI clearance (required)
- 3+ years of experience in IT support, endpoint management, or field services .
- Hands-on experience with Microsoft Intune, MDM/MAM, and Windows Autopilot .
- Strong knowledge of Windows 10/11, iOS, Android, and endpoint security controls .
- Experience implementing conditional access, compliance policies, and device configuration profiles .
- Excellent troubleshooting, documentation, and customer service skills.
Nice To Haves
- Experience supporting DoD or Intelligence Community (IC) environments .
- Familiarity with Microsoft Entra ID (Azure AD), Microsoft Defender, and Zero Trust architecture .
- Certifications such as CompTIA Security+, CySA+, MD-102, ITIL , or similar.
- Experience mentoring or leading field technicians.
Responsibilities
- Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).
- Configure and maintain Windows Autopilot for zero-touch provisioning of Windows devices.
- Develop, implement, and maintain compliance policies, configuration profiles, and conditional access rules .
- Monitor device health, compliance, and security posture using Intune dashboards and reporting tools.
- Troubleshoot Intune enrollment, policy application, and device compliance issues.
- Serve as a liaison between unit leadership, government stakeholders, and Field Services leadership .
- Support field technicians with escalated endpoint and mobile device issues in classified environments.
- Participate in technical meetings, operational planning sessions, and mission readiness reviews.
- Ensure all endpoint management activities comply with DoD, IC, and organizational security standards .
- Assist in responding to security incidents involving mobile and endpoint devices .
- Evaluate, test, and pilot new features within the Microsoft Intune and Autopilot ecosystem prior to deployment.
- Maintain clear, thorough documentation of IT procedures, configurations, and incident resolution steps.
- Train internal staff and field technicians on Intune usage, troubleshooting, and security best practices.
- Generate and present regular reports on device compliance, application usage, and endpoint security posture .
- Manage the full lifecycle of corporate devices, including procurement, deployment, sustainment, and retirement .
- Ensure proper device sanitization and disposal in accordance with classified handling requirements.
Benefits
- 401(k) with company match
- Comprehensive medical insurance
- Dental and vision coverage
- Paid Time Off (PTO)
- Short- and long-term disability insurance
- Life & AD&D insurance
- Supplemental benefits (critical illness, accident, hospital care)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
