Field Technician - Installer
About The Position
In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fill the role of Field Technician - Installer. This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. Job Overview: As the Field Technician/Installer, you will install wireless/fiber optic internet and VOIP at customer locations, both residential and commercial. This includes, but is not limited to, basic router programming, installation of equipment (i.e., dishes, mounts, Cat 5 cabling, etc.), completion of work orders, and other tasks assigned by the Field Services Manager. Visionary is often on the cutting edge of new technology deployments and works in a multitude of different situations with many different entities. A successful candidate will be a critical thinker, willing to both come up with new solutions and work with existing team members to collaborate on a best way forward in unique situations.
Requirements
- High school diploma or equivalent education experience
- Excellent communication skills, both verbal and written.
- Excellent organizational skills and must be detail oriented.
- Good knowledge of all Microsoft Office applications, as well as ability to quickly learn and work within proprietary computer applications.
- Flexibility to work outside of standard 8am-5pm Monday-Friday schedule, this could include occasional weekend work.
Responsibilities
- Represent Visionary Broadband in a professional manner, emphasizing excellent customer service performing wireless and fiber optic internet installations, repairs, removals, etc.
- Must be able to physically lift up to 50 pounds.
- Excellent communication skills, both verbal and written, is necessary.
- Possess integrity and a dedication to results.
- Maintain professional behavior and proper communication with internal and external contacts, including company and branch employees, managers, and outside vendors.
- Interact with customers over the phone and in person.
- Must have a valid driver license and be insurable to drive a company vehicle.
- Must be able to handle and climb a ladder.
- Must be willing to travel up to 25% of the time (could include overnight travel)
- Other duties as assigned.
Benefits
- Competitive salary (includes on-call pay, company annual bonus plan)
- Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
- 401k with a dollar for dollar match up to 6%
- Voluntary short and long-term disability, life insurance and accidental death & dismemberment
- Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
