Field Technician III

Oneida Technical Solutions•Headland, AL

1d•Onsite

About The Position

The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. The role involves installation, troubleshooting, and repair of hardware and software, supporting daily operational requirements, and providing end-user support for mission-critical systems. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.

Requirements

Security Clearance: Active Secret Clearance.
DoD 8140 Certification: Required (e.g., CompTIA Security+).
Minimum of 6 years of experience in a field technician or IT support role.
Proficiency in troubleshooting hardware/software/networking issues.
Strong understanding of IT infrastructure, networking, and system configurations.
Familiarity with ticketing systems like ServiceNow.

Nice To Haves

Experience with virtual desktop environments (VDI) and remote access configurations.
Knowledge of military IT systems and protocols.
CompTIA Network+ or other relevant certifications.
Strong written and verbal communication skills.

Responsibilities

Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
Perform routine diagnostics and preventive maintenance on IT infrastructure.
Troubleshoot and resolve issues with hardware, software, and network systems.
Provide technical support to users and respond to service requests via ticketing systems (such as ServiceNow).
Coordinate with vendors for repair services and replacement of faulty equipment.
Document and update technical procedures and user manuals.
Ensure all systems are compliant with DoD cybersecurity and configuration standards.
Perform system backups and restore operations as needed.
Assist with system upgrades and recommend improvements for operational efficiency.
Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
Conduct site surveys and assessments for IT equipment installations.