Field Technician II

Zayo Group•Linden, NJ

44d•$21 - $33•Onsite

About The Position

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Field Technician II in the greater Linden, New Jersey area who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry. Our Field Technician II is moderately proficient in the troubleshooting and maintenance of various types of equipment noted. Our ideal Field Technician II has a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, low/high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry. Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment (ie. Ciena, Nokia, Infinera, Juniper, Cisco) The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation. Please note that this role will be based out of our office location in Linden, New Jersey and working in the field. Our ideal candidate will reside within an hour commute of the Linden, NJ metro area.

Requirements

High school diploma or equivalent
Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required
Up to 1G, 10G, 100G, 400G
Ability to reasonably work within the company's systems and applications to complete work
Ability to regularly lift and move objects weighing up to 75 pounds.
Ability to pass MVR check, to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live
Ability to have and maintain proper legal identification and support background check requirements: Real ID, a plus; Security clearance, a plus
Basic telecom and/or industry safety training
Effectively operate in both team and individual environments.
Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary
Follow all personal safety policies and procedures
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation

Nice To Haves

OTDR experience preferred
DC Power experience preferred
Circuit testing experience preferred
RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred
Familiarity with: Optical Power Meter, Digital Multi-meter, Fiber Identifier, Fiber Scope

Responsibilities

Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.
Participate in meetings or requiring functions related to projects and processes.
Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
Perform OTDR, Ethernet, BER, and SONET acceptance testing.
Complete installation, decommissioning, and troubleshooting of network and customer services.
Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
Own understanding, learning, and executing to Zayo's standards for installation, maintenance, troubleshooting, and safekeeping of the network.
Install, label, scope & clean, and test of fiber optic patch cords.
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
Meet documented objectives and goals as business needs define.
Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
Resolve problems in complex situations.
Use deductive reasoning skills to improve the customer experience and network performance.
Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.
Assist other employees with tasks as needed.
Act as a resource for less experienced Field Technicians.
Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.
Follow all personal safety policies and procedures.
Participate in a scheduled on-call rotation supporting after-hours activity as required
Flexibility to work occasional long shifts with overnight travel as necessary.
Other duties as assigned.