Field Technician I

Ainsworth Game Technology • Manchester, NH

3d • Onsite

About The Position

This position is responsible for performing foundational on-site repairs, maintenance, and installations of Ainsworth products. Working under supervision, this role focuses on developing technical skills while providing excellent customer support.

Requirements

• High school diploma or equivalent.
• 1 or more years of experience in electronics, repair, or a related field.
• Basic knowledge of PC operation and Microsoft Office.
• Knowledge of standard tools.
• Must be at least 21 years of age.
• Must possess a current and valid driver’s license.
• Must be able to obtain and maintain required gaming licenses.
• Willingness to work varied shifts, overtime, and travel to customer sites as needed.

Responsibilities

• Technical Execution: Performs all on-site service functions including installations, conversions, removals, and service calls on Ainsworth games and associated equipment. Conducts preventative maintenance and upgrades on Class III products, ensuring all work orders and schematic diagrams are reviewed to determine the necessary tools and parts.
• Customer Support: Provides professional telephone and on-site support to customers, demonstrating strong troubleshooting skills to achieve issue resolution and customer satisfaction. Maintains a positive image of Ainsworth by providing exceptional service at all times.
• Administration & Compliance: Completes and submits timely, accurate service tickets for issue tracking and invoicing in accordance with company policies. Escalates issues that cannot be directly resolved to service management and ensures all tools and equipment are kept in proper, safe, and working condition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED