Field Technician-Desktop Support-Onsite
About The Position
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Requirements
- Associate Associates degree or High school diploma / G.E.D. or equivalent experience with service desk and field support
- 2-3 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.
- Ability to walk and stand for several hours.
Responsibilities
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
- Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Mobile Device Support
- Assist with on-boarding Office Renovation Support
- Logistic support Reactive Office Space Support
- Meeting room support AV support
- Printer Support
- Infrastructure Support
- Server Room support
- Ticket work/monitoring via SNOW
- Ability to walk and stand for several hours.
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
