Field Technical Support Scientist (Mass Spectrometry)

Shimadzu Scientific-posted 2 months ago
$97,000 - $99,500/Yr
Full-time • Entry Level
Allentown, PA
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Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC-MS products in the New Jersey region (Eastern PA, NJ, NYC and Long Island). In this role, you'll support our sales teams by conducting product demonstrations, installations, training, and post-sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer-facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.

  • Provide technical expertise during sales calls and product demonstrations.
  • Conduct training sessions for customers and regional personnel.
  • Run customer samples and develop application notes to showcase Shimadzu's LC-MS capabilities.
  • Assist customers with adapting their analytical methodologies for our MS products.
  • Oversee the regional MS demonstration inventory.
  • Frequent travel to customer sites and regional offices (20%-50% overnight travel).
  • Support and collaborate with regional teams and assist with training new technical support specialists.
  • Bachelor's degree in Chemistry or a related field (MS or PhD preferred).
  • At least 1 year of laboratory experience with LC-MS instrumentation.
  • Strong communication and problem-solving skills, ability to interpret analytical data, and excellent customer relations.
  • Valid driver's license and willingness to travel.
  • Competitive Compensation - Day 1 Benefits & Competitive Salary
  • Retirement Benefits - Matching 401K & Profit-Sharing Program
  • Professional Growth - Clear pathways for Career, Leadership and Personal Development
  • Health Benefits - Flexible Spending/Health Savings Accounts
  • Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
  • Education - Tuition Assistance Program for both graduate and undergraduate levels
  • Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
  • Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
  • Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
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