Field Technical Support Representative for Page Wide Press

HP•Ashley, OH

5h•$22 - $31

About The Position

Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

Must be able to travel at least 50% of the time
Must have experience with Hardware Support of Printers, preferably commercial printers.
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Knowledge of corporate organization, job, and policies.
Advanced knowledge of operating systems and software.
Experience with printer hardware support
Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills.
Ability to develop Customer relationships.
Ability to perform while under high-pressure situations.
Ability to work in a team environment.
Basic networking, O/S, and troubleshooting knowledge.
Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work.
Must have mechanical, and electrical experience and skillset

Nice To Haves

Commercial digital printing experience is preferred
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems.
Solve technical problems on assigned hardware and software platforms.
Use proactive monitoring procedures/tools to identify problem-prevention opportunities.

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