Field Technical Support Engineer

Hewlett Packard Enterprise • Chantilly, VA

68d • $101,900 - $234,500

About The Position

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site split between Manassas and Sterling (M-F 8-5, but will be expected to work outside of typical hours as needed and on-call). Must be able and willing to commute to these locations.

Requirements

• U.S. Citizenship (federal requirement)
• 10+ years of Linux experience with strong hardware troubleshooting skills
• 5+ years of experience leading teams or projects in a technical or service environment
• Comfortable participating in on-call and standby rotations

Nice To Haves

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator-fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Responsibilities

• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Lead daily customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory-monitor inbound/outbound activity, log escalations.
• Serve as the subject matter expert, mentoring team members and sharing best practices.
• Report site issues/concerns to management and act as the escalation point for operational and customer matters.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach career goals.
• Unconditional Inclusion: A commitment to inclusivity and flexibility in managing work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees