The Field Technical Support team serves as an escalation point for our Field Service Technicians who service residential Tesla energy products and provide direct support to VIP customers. We strive to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations to streamline the Field Service response. Field Support Engineers offer real-time diagnostics and solutions for trained on-site technicians during troubleshooting and repair of Tesla's residential solar, storage and home charging energy products. This team utilizes expert-level product knowledge in combination with many advanced tools to navigate and solve escalations of all complexities and collaborates with other engineering teams on trending issues and root cause analysis. With your contributions and through collaboration with some of the most talented people in the world at Tesla, there's a lot to accomplish here!