Field Technical Specialist

Twrs•Pasadena, TX

20h

About The Position

The Field Technical Specialist is responsible for serving our customers and performing equipment and machine repairs. He or she will also provide training on equipment to customers. Responsibilities include performing routine maintenance both on-site and on customer job sites. The service technician may install and test products and provide customers with instructions on the proper usage of the product. To be successful you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, be able to lift heavy equipment and work in outdoor environments. You will be expected to demonstrate a great work ethic and lead by example. You will interact and collaborate with customers, the warehouse team, and office staff daily.

Requirements

Background as an end user in abrasive blasting and coatings work
Valid Driver’s License
1 or more years of experience in warehouse, shipping or receiving
Forklift certification
Time Management Skills
Attention to Detail and documentation skills
Teamwork
Multitasking Skills
Ability to maintain an organized and clean work environment
Verbal and written communication skills

Nice To Haves

Previous Service Technician Experience
Preferred Experience in rental equipment industry

Responsibilities

Answering telephone inquiries and assisting clients
Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of equipment
Using diagnostic tools to identify issues and evaluate the available information
Ensure all equipment is clean, tagged, and properly stored
Complete service on shop vehicles
Ensure vehicles are clean and well maintained
Complete inventory of shop supplies
Complete appropriate documentation
Perform service calls as needed
Assist with job set up/take down as needed
Account for inventory and time while on service calls
Keep the shop clean and organized
Assist with Warehouse organization as needed
Stock and received items as they come in
Other duties as assigned by the Service Manager