Field Technical Specialist

Toyota Material Handling•Columbus, IN

23h•Remote

About The Position

We’re seeking a passionate and dedicated Field Technical Specialist who brings a technical mindset and curiosity to the table. In this role, you’ll engage directly with dealership technicians and conduct field diagnostic visits to identify issues, determine root causes, and collaborate with the appropriate teams to develop, implement, and evaluate countermeasures that resolve technical concerns and enhance overall customer satisfaction.

Requirements

Associate's Degree in Engineering or Technical discipline (Alternative degrees or extensive work experience in relevant industries will be considered).
ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
Six or more years of experience providing technical support in the material handling, heavy equipment or automotive industries.

Nice To Haves

Experience with customer or dealer communications and operations a plus.

Responsibilities

Provide remote assistance to technicians related to maintenance, or repair of organization’s product offerings.
Provides guided diagnostic assistance using industry experience, existing documentation or knowledge bases. Additionally informs and guides service personnel in efficient use of available embedded diagnostic information or OEM special service tools and explains proper operation and performance of products.
Provide direct “hands on” technical support on-site to resolve complex technical issues.
Develop requirements for field modifications to meet customer needs.
Continuously facilitate the improvement of the organization’s product offerings via technical reports
Utilize CSM (Customer Service Management) system for tracking requests, troubleshooting problems, and documenting resolutions.
Assist Sales, Marketing, Product, Training and Legal Departments by providing detailed technical support and product information.
Assist the Warranty Department on judgments or understanding of products.
This position requires up to 75% travel that may arise with minimal notice.
Ability to work in a constant state of alertness and safe manner.
Additional duties as assigned.

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!