Field Technical Service Specialist - Illinois
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About The Position
Hankook Tire’s Technical Services Department works in after-sales service, warranty, and quality related roles. This position will be a subject matter expert within a multifaceted team of both office and field related roles relating to everything regarding tire inspections and customer service as it pertains to warranty. This position provides support for internal and external persons including claim handling, problem resolution, and product technical inquiries, warranty inquiries, etc. This position helps establish best practices and SOPs for any department process and ensures adherence to them. This position will interact with high level persons in companies Hankook does business with and is expected to be extremely professional. This position is hybrid in terms of remote working, as some in-office presence is required for hands-on tire inspections.
