Field Technical Service Representative

Sharp Electronics Corp • Morrisville, NC

48d • Hybrid

About The Position

The Field Service Representative 1 is an entry level position. Dive into an exciting role where you'll manage and maintain Sharp equipment across your territory. This role is perfect for tech enthusiasts who are eager to tackle hands-on challenges and thrive in a fast-paced, customer-focused environment.

Requirements

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
• Must possess or achieve Comptia A+ certification within one (1) year of hire.
• Must possess strong communication skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

Nice To Haves

• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
• Knowledge of Windows and Microsoft Office software products preferred.

Responsibilities

• Collaborates with and receives mentorship from experienced Field Service Technicians in installing, maintaining, and repairing cutting-edge Sharp equipment within a designated territory.
• Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance.
• Conducts mechanical and electronic adjustments on equipment as per Technical Service Manual and Field Engineering Bulletins.
• Interprets schematics and conducts electrical troubleshooting, including our complete digital product line.
• Handles customer relations independently, escalating complex situations as necessary.
• Manages parts inventory efficiently to support smooth operations.
• Completes administrative tasks promptly and accurately.
• Collaborates with colleagues and management to achieve service goals and maintain a positive work environment.
• Reports equipment performance issues to the Branch Field Service Manager and any steps you have taken to resolve them.
• Assists with additional duties as assigned by the Branch Field Service Manager.

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees