Field Technical Service Representative-Metal Packaging

Crown Holdings • Philadelphia, PA

70d

About The Position

This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Requirements

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline
• 2+ years in a packaging manufacturing environment, food production or a similar industry
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
• Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization
• Demonstrated ability to effectively manage multiple projects to completion
• Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
• Well organized and detail oriented with good time management skills
• Strong PC skills are a must, especially using Word, Outlook, and Excel
• Committed to on-going personal development and career growth
• Knowledge and/or certification in Six Sigma is a bonus

Responsibilities

• Providing problem-solving leadership on technical and quality matters relating to food can and end performance
• Managing the overall technical interface between the Food Division and their customers
• Support customers in all technical aspects of the business including current packages and new package development
• Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
• Interact directly with customer and internal manufacturing operations
• Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
• Extensive travel (Up to 80%) will be required to service customer needs

Benefits

• Competitive pay
• Comprehensive benefits including free company paid health insurance for employees
• Company matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees