Field Technical Service Representative 2

Sharp Electronics • Winston Salem, NC

103d • $36,800 - $51,700 • Hybrid

About The Position

Step into an exciting role as a Field Service Representative 2 where you'll manage and maintain Sharp equipment in your assigned territory. Perfect for tech enthusiasts and problem-solvers, this position offers hands-on experience with cutting-edge technology and the opportunity to grow your career in a vibrant, supportive environment.

Requirements

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess Comptia A + certification.
• Must possess strong communication skills, excellent customer service skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision.
• Resolves at least 85% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees