Field Technical Service Engineer

Scodix•New York, NY

10h•Onsite

About The Position

Scodix is looking for a Field Technical Service Engineer. The Field Technical Service Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment.

Requirements

A bachelor’s degree or equivalent experience and 2-4 years related experience in a Field technical support position in a service or end-user support environment.
Intermediate level knowledge of operating systems software and applications
Electrical and Mechanical knowledge and experience
Experience and demonstrated presentation skills
Prepared to travel extensively- 75%
Customer-oriented with an understanding of global customer management
Working outside normal business hours with customer customer-installed base
Demonstrated writing/correspondence and customer communication skills
Acts as an informed team member providing collection of information and analysis
Must have strong experience with onsite customer support of digital printing or similar industrial products

Responsibilities

Performs necessary support and preventative maintenance of Scodix equipment.
Perform site preparation and installations of Scodix products
Operator training and ongoing support for customers
Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports.
Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
Ensure customer satisfaction through service excellence
Act as customer liaison and help drive customer issues to resolution.
Prioritize workload with minimal supervision
Driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability
Gathering customer information including product and business information
Proactively identifying areas of customer dissatisfaction with Scodix products and services and solving customer problems promptly
Identify sales leads and feed information back to Scodix Sales
Educate customers on the latest corporate initiatives and Scodix products