Field Technical Representative - Spray Foam

Acc Limited.,holcim Group, [the Associated Cement Compaines Limited.]-posted 6 months ago
Full-time • Mid Level
Houston, TX
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The Field Technical Representative will support the Spray Foam Business unit within Holcim Building Envelope. Holcim Building Envelope (HBE) combines some of the most iconic brands in roofing, insulation, and waterproofing. Our Spray Foam product offering includes applicator-friendly, high-performing products from both the Gaco and SES brands. The FST provides in-depth training on all SPF installations for newly authorized contractors, existing contractors, sales representatives, distributors, and building owners. They will also serve as a resource and subject matter expert as needed for customers and companywide. The ideal candidate will reside in Arizona, Colorado, Texas, or Oklahoma.

  • Responsible for training customers, sales representatives and teammates in how to apply company products per product specifications.
  • Training could be at company facility, customer's location or job site and in front of small or large groups.
  • Assist insulation contractor, building owner and sales representatives, to resolve normal installation problems.
  • Provide insulation trainings and interim inspections to prevent and resolve potential installation problems.
  • Extensive travel required to customer job sites for troubleshooting and/or training on application of company products.
  • Input on company specifications and PDS is required to make sure the most accurate information is available for the customer.
  • Submit timely reports on customer projects; daily reports are required to document projects, what was discussed and any action points.
  • Responsible for creating and improving customer or employee training programs.
  • Ability to develop strong customer relationships and inspire customer confidence.
  • Inspect projects, warranted and non-warranted, to ensure company standards are followed.
  • Assist manufacturing facilities and lab with development of new products.
  • Follow all company or applicable governmental safety and regulations.
  • High school diploma and minimum of eight years' construction experience in a Foreman or Superintendent role.
  • Technical Certification or Associates degree, or Bachelor's degree in Construction Management (or similar field).
  • Minimum of two years' field service experience as a Field Service Technician is preferred.
  • Strong technical expertise in application of High Pressure SPF.
  • Advanced expertise in High Pressure SPF Equipment and Spray Rig Maintenance.
  • Personable and professional with a high-level of integrity.
  • Strong customer service focus.
  • Strong verbal and written communication skills.
  • Ability to think outside the box.
  • Good organizational and time management skills.
  • Must be able to travel 70% to 90% of the work week by air or car.
  • Must also be able to work flexible hours with minimum notification when necessary.
  • Competitive Compensation
  • Retirement Savings
  • Medical, Dental, Disability and Life Insurance Coverage
  • Holistic Health & Well-Being Programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
  • Vision and other Voluntary Benefits and Discounts
  • Paid Time Off and Holidays
  • Paid Parental Leave (Maternity and Paternity)
  • Educational Assistance Program
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