Field Technical Installation Advisor (Flooring)

Shaw Industries•Dalton, GA

11h•Remote

About The Position

Shaw Industries is seeking a highly skilled Field Technical Installation Advisor (Flooring) to serve as the on‑site technical expert supporting our commercial and residential customers across the Western United States (all states west of Texas) . This role offers the flexibility of working from your home office , while spending the majority of your time traveling to dealer locations, installation sites, and customer job starts to provide hands‑on installation expertise, training, and technical problem‑solving. Because this position requires frequent air and ground travel—typically 60–80% —candidates must live within close proximity to a major U.S. airport within the Western region to ensure efficient access to jobsites. As the field‑based technical face of Shaw, you will strengthen installer capability, support sales teams, resolve jobsite challenges, and elevate the customer experience through expert training, inspection support, and installation excellence across the region.

Requirements

High School diploma or GED.
Must have a minimum of 5 years of Commercial Flooring installation experience.
Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
Must have adequate public speaking, teaching, and training skills.
Have the ability to interact with a broad range of audiences, both verbally and written, to include customers, installers, sales personnel, general contractors, etc.
Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary.
Must be self-motivated, have good organizational and time management skills.
Ability to work varying hours/days based on the need of our customer.
Must be adaptable and willing to accommodate sudden changes in schedule.
Must be able to travel by car and air unassisted.
Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
Must be able to lift and carry up to 100 pounds.
Must be able to determine pattern repeats, color variations, and shade variations.

Nice To Haves

Sheet goods, heat welding, and flash coving
Carpet installation experience.
Professional certifications.

Responsibilities

Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments.
Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.
Ability to support sales reps with projects providing technical support on product, installation, and performance.
Support business on job starts.
Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer.
Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly.
Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
Support training efforts, and sales events with customers and sales associates on product and installation methods.
Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries.
Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.
Planning and supervising test installations; assist R & D and corporate quality in development of new products.
Where possible identify and recommend local resources capable of assisting the field service effort.
Must be able to schedule travel and coordinate appointments with customers, etc.
Follow Shaw Travel and Departmental procedures and be a good steward of resources.