About the position
Tremco Construction Products Group is seeking a driven and enthusiastic entry level Field Technical Associate to become a valuable member of our dynamic Field Support team. This role is specifically crafted for individuals with limited to no prior technical field experience but possess a strong eagerness to acquire knowledge and thrive in a technical environment. Individuals with a hands-on approach who seek to understand why or how things work, and conversely, dissecting failures would be encouraged to engage in this opportunity. The selected candidate will undergo a thorough and comprehensive training program, aimed at cultivating essential technical support skills (such as product applications), building profound product knowledge, and fostering expertise in delivering exceptional customer service. This is an exciting opportunity for individuals looking to embark on a fulfilling journey of professional growth within a technical field.
Responsibilities
- Participate in a structured training program to learn about our products, industry, and field support techniques.
- Shadow experienced Field Technical team members to observe and learn effective field support strategies in your designated territory.
- Assist Field Technical team by providing recommendations of products and solutions for customer base.
- Assist customers by providing site support.
- Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field.
- Regular communication with sales colleagues within territory to provide updates or intel gained in the field.
- Accompany sales colleagues, when requested, on sales calls to observe, learn and assist with subsequent technical support.
- Assist in collecting data for project or product specific testing and interpreting results.
- Assist in coordinating 3rd party testing certification/ approvals.
- Participate and provide assistance to Field Technical team for live and/or web-based training for internal staff and/or external customers.
- Assist in creating instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products.
- Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations.
- Attend technical meetings and training sessions to stay updated on product knowledge and industry trends.
Requirements
- HS Diploma or GED required.
- One to two years' Field Technical Support experience and/or training.
- Possess a general understanding of field-testing methods and techniques.
- Must have a valid driver's license.
- Active listening and attention to detail.
- Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures.
- Knowledge of product application.
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo.
- Customer Service skills, including needs assessments and evaluation of customer satisfaction.
- Excellent written and verbal communication skills.
- Effective team player.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Mechanical Aptitude.
- Ability to travel up to 50% within assigned region.
Nice-to-haves
- Associate degree (AAS), or Trade School Certification, or Bachelor's Degree (BS) in a related field preferred.
- Desire to progress in a full-time Field Technical Representative role in our organization.
Benefits
- Health insurance
- Paid holidays
- Paid time off
- 401(k) Savings and Trust & Plan with company match
- Company Pension Plan
- Performance Based Bonus/Commission
- Continuing education
