Field Tech II

CompuCom Systems Inc•Fresno, CA

49d•$20 - $29

About The Position

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Technician to join our team. As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

Requirements

Minimum 1 to 2+ years of IT technical support experience
Hands on Break-Fix experience
Able to lift 50 lbs.
Driver's License (Required)

Nice To Haves

CompTIA A+ certification (preferred)
Net+ CompTIA certification preferred

Responsibilities

Exceptional Customer Service and relationship building competence
Travel within a radius of up to 125+ miles daily in a specific route
Understand AC/DC and backup power concepts
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20' to 25', lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment

Benefits

medical insurance
dental insurance
vision insurance
life insurance
AD&D insurance
disability plans
Employee Assistance Program
paid holidays (up to 12 days annually)
paid time off (minimum of 10 days annually, which increases with seniority level)
paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits