Field Tech I

Nexus Career Site • Clermont, FL

70d

About The Position

The Nexus Water Group team has an opportunity for a Field Tech I. Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.

Requirements

• Requires at least 2 years of mechanical work experience.
• High school Diploma or GED.
• Must maintain a valid driver's license.

Nice To Haves

• Water meter reading experience preferred.
• May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.

Responsibilities

• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• Act as liaison between the customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on Company time.
• Must work On-Call in rotation as scheduled; responds to emergency situations as required.
• Perform minor meter maintenance and repair duties.
• May walk 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
• Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.
• Indicate irregularities on forms for necessary action by servicing department.
• Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
• Assist with ordering parts and job costing.
• Assist with the installation and disconnection of water meters and sewer services.
• Perform other related duties as assigned.

Benefits

• Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays.
• Comprehensive Benefits: Access to health, dental, prescription and vision benefits from the first day of the month after your start.
• 401(k) Program: Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
• Professionally development opportunities through training, professional certifications, and education allowance.
• Employee Resource Groups (ERG): Voluntary employee groups that form based on shared characteristics or backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED