Field Tech/Desktop Support Technician
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About The Position
The position involves installing, configuring, and optimizing hardware and software components at various field locations. The role requires performing routine maintenance and troubleshooting on technology equipment, diagnosing and resolving product performance issues, and providing technical support and incident management services. Additionally, the candidate will manage inventory, adhere to device disposal processes, document installation and repair activities, and teach customers how to use equipment properly. The position also includes maintaining tools and equipment used during service calls and serving as a liaison with customers on administrative and technical matters. The candidate will be responsible for supporting all client workstations and peripheral devices, installing and maintaining workstation hardware and client software, and investigating new policies or enhancements to improve workflow and customer satisfaction.
