Field Systems Support Engineer

Aegis Manufacturing & Engineering•Novi, MI

18h•Onsite

About The Position

A cutting-edge technology company is seeking qualified candidates for a Field Systems Support Engineer position at our manufacturing facility in the greater Novi are. This role offers the opportunity to apply your technical expertise to support, troubleshoot, and maintain critical systems that protect people, facilities, and assets.

Requirements

Candidates should be mechanically inclined and have at least three years of technical field service or support experience with expertise in:
Remote Troubleshooting
Technical Service & Field Support
Controls & Control Panels
Networking & System Connectivity
PLC Programming & Troubleshooting
Relays & I/O Modules
Low Voltage Wiring
Physical Pipe and Pressurization Systems
Camera Installation & Maintenance
Control Panel Wiring, Installation & Service
Fire & Security Equipment Installation & Service
You should be proficient in: 120/208/240/480 Voltage Systems

Nice To Haves

Familiarity with:
Routers & Networking Equipment
PLCs & Control Modules
Industrial Cameras & Monitoring Systems
Electrical Schematics & Wiring
Vendor Specification Sheets & Technical Manual

Responsibilities

Provide remote and on-site service and support
Interact with customers to diagnose and resolve technical hardware and software issues
Identify the root cause of technical problems through investigation and communication
Escalate priority issues to management when necessary
Follow up with customers to ensure positive outcomes
Stay current with system updates and industry advancements
Schedule service tickets and coordinate field service technicians or contractors
Maintain a professional and customer-focused approach to service excellence

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