Field Systems Integration Engineer

Motorola Solutions•Lexington, SC

2d•$65,000 - $75,000

About The Position

The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems. Responsibilities include but are not limited to: Prepares and configures Scout for integration into complex customer systems Completes installation, testing and acceptance of Scout in complex customer systems Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium Determine most cost-effective repair/resolution to minimize customer downtime Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution Provide after-schedule support on an as needed basis Work collaboratively with the Sales team to support pre-sales system designs and technical presentations. Provide on-site end user training Coordinates design of subsystems and integration of total system Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable Uses computer assisted engineering and design software and equipment to perform engineering and design tasks Must be able to travel 75% of time

Requirements

Associate's or Bachelor's Degree in a technical or engineering field OR 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field
Self-motivated with the ability to work well both in groups and independently
Ability to scope effort and coordinate work to meet Project and customer timelines
Excellent written & verbal communication skills
Strong ownership, personal accountability and interpersonal skills a must
Great peer to peer collaboration, troubleshooting and attention to details
Service minded individual with solid integrity that thrives under pressure
A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
Windows OS/Applications configuration and troubleshooting
IP Network troubleshooting
Working knowledge of LAN/WAN networks
Working knowledge of PC hardware
Familiarity with radio or communication technologies
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

SQL Database
IP Radio Technologies
IP Telephony

Responsibilities

Prepares and configures Scout for integration into complex customer systems
Completes installation, testing and acceptance of Scout in complex customer systems
Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
Determine most cost-effective repair/resolution to minimize customer downtime
Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
Provide after-schedule support on an as needed basis
Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
Provide on-site end user training
Coordinates design of subsystems and integration of total system
Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
Uses computer assisted engineering and design software and equipment to perform engineering and design tasks
Must be able to travel 75% of time