FIELD SYSTEMS ENGINEER-(HYBRID- LAS VEGAS, NV)

Compass Group USA Inc•Las Vegas, NV

32d•$65,000 - $70,000•Hybrid

About The Position

Are you passionate about sports, entertainment, or cutting-edge technology? Join the Compass Digital technology team and be part of the action behind the scenes by supporting the Levy sector. You'll ensure our technology-especially POS systems and event-day devices-runs smoothly so fans enjoy a seamless experience. You'll troubleshoot in real-time, install and manage equipment, and contribute to delivering first-class service at some of the busiest venues in sports. This role is a great fit for someone starting their career in technology and who wants real-world experience and who enjoys working in a dynamic, fast-paced environment. You're organized, resourceful, and thrive under pressure. You have a strong interest in technology, hospitality, and live events-and enjoy being part of an energetic team that creates unforgettable guest experiences. This position will report to the Regional IT Director.

Requirements

1+ years' experience supporting technical systems (hardware, software, etc.)
Basic networking knowledge (firewalls, switches, wireless)
Strong attention to detail and commitment to problem-solving
High-energy, self-motivated, action oriented, multi-tasking, positive and humble attitude, flexible, hard-working, high level of integrity.
Ability to work long shifts
Ability to work nights, weekends, and holidays
Up to 30% travel throughout the US

Nice To Haves

Hospitality or live events experience is a plus
Familiarity with point-of-sale systems is a plus

Responsibilities

Onsite support for events throughout the Las Vegas market with a focus on T-Mobile Arena
Oversee and support staff PC/Laptops and Printers
Primary point of contact for all technology related systems
Ensure point of sale and other supporting systems are in full operation and ready for upcoming events
Prioritize projects and issues and escalate to Regional IT as necessary
Develop hands-on, in-depth knowledge of products and maintain full operational status
Assist with the Installing, moving or replacing of hardware as needed
Develop relationships and regular communication with vendors to ensure proper system support & maintenance
Assist in the planning, coordination and execution of system installations, upgrades, and maintenance
Participates in regularly scheduled calls with corporate IT and vendors to review & address outstanding issues
Communicate issues and resolution progress to relevant location, regional, and corporate personnel as needed
Maintain inventory counts and status of all technology systems
Manage the troubleshooting, resolution, and documentation of technical issues related to hardware, software, etc.
Other tasks as assigned