2nd Shift Field Support (Green Bay)

Senior Helpers of NE Wisconsin•Howard, WI

8h•Onsite

About The Position

At Senior Helpers of Northeast Wisconsin, our work goes far beyond caregiving—it’s about showing up, supporting others, and making a difference when people need it most. As an award-winning leader in in-home senior care, we’re proud of the compassionate team that supports both our clients and caregivers every day. We are currently hiring 2nd Shift Field Support team members to support our Green Bay service area. This role is ideal for someone with a caregiving or healthcare background who thrives during afternoon and evening hours and enjoys being a trusted support for caregivers and clients. The Field Support role is a hands-on, relationship-driven position that plays a vital role during some of our busiest and most critical hours. You will provide in-the-field support, respond to urgent needs, and help ensure continuity and quality of care throughout the evening. This position blends leadership, problem-solving, and compassion—and is perfect for someone who enjoys variety, autonomy, and meaningful work.

Requirements

Experience: 2–3 years in caregiving, healthcare, or home care (CNA, HHA, or LPN experience preferred)
Skills: Strong communication, leadership, and problem-solving abilities
Qualities: Compassionate, dependable, calm under pressure, and team-oriented
Flexibility: Comfortable working evenings and every other weekend
Requirements: Valid driver’s license and reliable vehicle

Nice To Haves

CNA, HHA, or LPN experience preferred

Responsibilities

Caregiver Support: Provide on-site coaching, guidance, and encouragement
Client Support: Assist with new client start-of-care visits and evening check-ins
Quality Assurance: Monitor care plans and support client satisfaction
Problem-Solving: Respond to call-offs, emergencies, and urgent client needs
Training & Mentorship: Support caregivers with field training and skills refreshers
Communication: Act as a liaison between caregivers, clients, and office staff
Documentation: Accurately document field visits, coverage, and follow-ups
Compliance: Reinforce company policies, safety standards, and care expectations