2nd Shift- Field Support (Appleton)

Senior Helpers of NE Wisconsin•Appleton, WI

1d•Onsite

About The Position

At Senior Helpers of Northeast Wisconsin, our work is more than a job—it’s meaningful, relationship-driven, and rooted in compassion. As an award-winning leader in in-home senior care, we are committed not only to our clients and families, but also to the caregivers and team members who make everything possible. We are currently hiring a 2nd Shift Field Support professional to join our Appleton team. This role is ideal for someone with a caregiving or healthcare background who is ready to step into a leadership-focused position while staying connected to the field. If you enjoy mentoring others, building relationships, and making a daily impact, this could be the perfect next step in your career. The Field Support role serves as a critical link between caregivers, clients, and office leadership. You will provide hands-on support in the field, help maintain quality standards, and ensure both caregivers and clients feel supported, confident, and heard. This is a dynamic role that blends leadership, communication, and compassion—no two days are the same.

Requirements

Experience: 2–3 years in caregiving, healthcare, or home care (CNA, HHA, or LPN experience preferred)
Skills: Strong communication, leadership, and problem-solving abilities
Qualities: Compassionate, organized, approachable, and team-oriented
Flexibility: Ability to work daytime hours and every other weekend
Requirements: Valid driver’s license and reliable vehicle

Nice To Haves

CNA, HHA, or LPN experience

Responsibilities

Caregiver Support: Provide in-field coaching, mentorship, and encouragement
Client Introductions: Attend new client start-of-care visits to ensure smooth transitions
Quality Assurance: Conduct check-ins, monitor care plans, and support client satisfaction
Training & Mentorship: Assist with caregiver orientation, field training, and skills refreshers
Problem-Solving: Step in to provide short-term coverage or support during urgent situations
Communication: Act as a liaison between caregivers, clients, and office staff
Documentation: Accurately document field visits, training, and follow-ups
Compliance: Reinforce company policies, safety standards, and best practices